Business Practices

If you have not already done so, please review “The Cost of Restoration” and “Our Thoughts On Restoration” found in your information packet and/or on the Barrington Motor Works website. Comments made in those documents or here refer to both isolated work as well as a complete cosmetic and mechanical restoration.

As noted in those documents, work estimates at best can only be vague and imprecise due to the very nature of the job at hand. Each machine is unique and so is the job and its cost. Many details of restoration work become apparent only once the restoration is initiated. We will do our best to discuss the potential cost of such work, but such cost discussions are never a promise or guarantee of final costs.

We will, whenever possible, communicate with the owner of a project machine “surprises” and “expensive problems” when they arise and discuss strategies to deal with them. In some cases the only realistic strategy may well be to cancel a project.

Although the start and completion dates for all projects will be discussed, such dates are only an guesstimate. In the same fashion that your project may delay another, so may your project be delayed by another project in the shop. The nature of motorcycle restoration is that there are always surprises and usually those surprises require more time and work and not less.

After January 1, 2011 our shop rate is $75 per hour for new work taken in. When the phone rings, the clock stops. The extreme organization of our shop makes our work hours very productive.

Whenever possible we use the Internet and digital photography to facilitate communication between the project owner and our shop. The Internet as well as the telephone makes frequent communication between the project owner and the shop easy. However, should the project owner be unavailable due to travel, vacation, business, etc., work shall continue on his project unless Barrington Motor Works has been previously otherwise directed.

In order to be available and responsive to our customers we make ourselves available to you and our other customers by both email and telephone. Our email and telephone voice mail is on 24/7 and we typically check both twice per business day. Road testing, trips to our subcontractors and other time away from the shop may require you to leave either an email or voicemail message. We strive to respond to all telephone calls and emails by the end of the next business day.

Except by prior arrangement, our shop is closed all weekends. Our shop hours are typically Monday through Thursday 9:00 AM to 5:00 PM and Fridays 9:00AM to 4:00PM (all times Eastern Time Zone). We frequently deviate from these hours for vintage meets, days at the racetrack and pleasure riding so it is best to email or call ahead before planning a visit to the shop.

Before beginning most projects an initial non-refundable deposit will be required. The amount of this deposit will vary with the project. That deposit will ensure a “place in line” and will be drawn upon as work progresses. Because we will have our subcontractor and parts expenses for your project we may periodically ask for additional payments to be similarly drawn against.

In active projects we bill monthly. Our monthly bill includes a descriptive parts statement that bills for parts used as well as for parts allocated to a project. If a NOS headlight high/low/horn switch is allocated to your project, that is where it will stay and not be taken for another project. Our monthly bill also includes an extremely detailed breakdown of the work performed, the date performed and the time spent doing such work. And, finally, our monthly bill includes a summary of the parts and labor statements as well as payments made and credits as applicable.

Our monthly bills are due upon receipt unless other arrangements are made. Should a project become behind in payment, work will stop on that project. Because there are typically as many as ten or fifteen active projects underway in our shop, a project behind in payment may unavoidably take a place near the end of the line.

In the event that a monthly bill is not paid within thirty days of mailing, a charge of 1.5% per month on the unpaid balance will be assessed as well as a $5 per day storage charge for the machine.

As we near completion of any restoration project, or other similar large project requiring road testing, we will require a current registration and license plate as well as insurance with a certificate of insurance for your machine.

In the event that you have purchased a machine from New Hampshire and it will be going to a title state we will provide you with a current New Hampshire registration as well as a bill of sale in order that you are able to obtain a title and registration in your own state.

Upon completion, machines or other projects must be transported away from Barrington Motor Works within two weeks of completion unless other arrangements have been previously made. A storage fee of $5 per day will be assessed on any machine or other project left for more than two weeks after completion unless other arrangements have been made as noted previously.

In the event that your machine is being commercially shipped into or out of Barrington Motor Works we will work with you and your transporter to endeavor to have such transport happen smoothly. Barrington Motor Works will not, however, pickup or deliver machines or arrange commercial shipping for such machines. Payment for commercial shipping into or out of Barrington Motor Works is the responsibility of the machine owner.

Before transportation from Barrington Motor Works all bills must be current.

Upon the completion of work on your machine you will be provided with detailed recommendations concerning your machine and how to treat it. Please keep a written log noting date, mileage and any problems or observations that you would like to discuss or address.

We strongly advise a service by Barrington Motor Works of all rebuilt machines or engines at approximately 300 miles post rebuild.

v.5 11/26/07